Friday, January 29, 2016

Last weekend...

OK so I'm a little behind. I found these pictures on my phone from last weekend.

Gianna got kinetic sand for Christmas and has been having a lot of fun with it. This is a silly looking snowman...


And we had a snowstorm last Saturday night.  I loved being snowed in with Danny and the girls (Nicholas was at a friend's house). We had hot chocolate by the fire and played Apples to Apples.  Julia snuggled up in her sleeping bag and KoKo curled up on her legs for a nap...loved it. 


Wednesday, January 27, 2016

Tears of an Angel

I watched this video for the first time in quite a while and I can't believe how good Julia was at just 11 years old. What a beautiful heartfelt performance...

Saturday, January 23, 2016

Schuler Elkay painted cabinets from Lowes

**Thank you Meghan.  I finally received a call from Elkay about the cabinets.  She listened and is being proactive about the situation.  All I wanted was to be heard and to have someone take responsibility and work on a resolution so other consumers won't be in our situation. So thank you.**

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Update to my post from a year ago...

Now just one year after our new kitchen cabinets were installed, we have yet more problems...peeling paint and a crack on the inside of one of the cabinets. I'll state again that we love our new kitchen.  It's gorgeous! We love the work Lowe's did, but we've had nothing but problems with these painted cabinets.

I'm posting this so if potential buyers are looking for some information about these Schuler Elkay painted cabinets from Lowe's, they will see this post and rethink it!! Here's what our tilt down sink looks like today...just a little over one year after installation...







and the inside of one of our cabinets has cracked...





I have spoken with Lowe's and they will be replaced but it is taking months and months to do so.  And why should this have happened in the first place? 


Once again, it's the poor craftsmanship of the Schuler Elkay painted cabinets.  Do yourself a favor and don't purchase them!  If we knew then what we know now...we never would have went with this line of cabinetry.

Just take a look for yourself...

























Appears to be ink...



Painted way too thin...


Obvious scratches...







And here is one of the very few cabinets that came in with decent painting on the joint...you can barely see it.  So why can't all the doors look like this one? 


One of our biggest problems was trying to get one of our glass cabinets replaced due to scratches. Replacement #1 arrived broken.  Replacement #2 was completely the wrong size glass cabinet. Replacement #3 had a defect and the paint was too thin. Replacement #4 arrived "smashed" according to the rep. Finally we received a decent glass door on the 5th shipment.  

Here was the Schuler reps response to our letter of complaint a year ago...just after installation.  I wonder if she even looked at the pictures?  It only took about an hour to get this letter back from her after we sent our carefully composed letter to her.

Hello,

Thank you for your email, and I apologize to hear of your dissatisfaction.  I am familiar with your project, as I know my representative Jim Collins has been to your home, along  with having been in communication with Deb at the store.

Unfortunately, with a painted finish, we have the possibility of seeing joint lines, especially as the cabinet goes through humidity changes during different seasons.  This is something that is very common, and will increase and decrease over time.  I know there is concern in the “gauges” by the joint line coming together, in which I believe I addressed at the time of the first replacement order, that you could receive this again, due to this is how we receive the doors from our vendor.

As I stated, I am more than happy to put in another replacement order, especially where you have scratches and light paint, but if we are replacing others due to the indentation or visibility of joint lines, that is not something I can guarantee will be different.  Please let me know if you would like to proceed forward in this manner, and I can put in a special request, however again I could not guarantee.  I would just need a list of following doors that you would like replaced.

Thank you,

Cara Welch
Regional Sales Manager - Northeast
Elkay Companies
630.272.7606- cell
630.366.2569 - fax

Seasons?  Humidity?  We had barely gone through one.  The cabinets were just installed.  Humidity was not an issue.  It was winter here in Massachusetts.  They arrived in that condition.  How about addressing the problem with the way the cabinets are sent to them by the "vendor"?  She can't "guarantee" they will look better?  How about talking to the right people and getting to the root of the problem so perhaps it can be improved or actually resolved?  We will reorder all the cabinet doors and drawers that we still find unsatisfactory and maybe...just maybe...we will get lucky and get one good one in the bunch.  

Saturday, January 16, 2016

Gianna

She's getting more flexible and stronger by the day...




Wednesday, January 13, 2016

Waking up to this...

the first snowfall of the season...




warm and cozy inside...



Tuesday, January 12, 2016

Friday, January 08, 2016

Drama

I overheard Gianna on FaceTime the other day (I still cannot get used to the whole FaceTime thing).  Anyway, Gianna's friend was telling her a story about two girls in their class and how they got into a disagreement, etc. Gianna was very quick to say, "You know what? I don't get involved in that kind of thing. It's just drama and I'd rather not talk about it."  Wow!!!  I quietly called her name and gave her the thumbs up!  When she was done with her call I told her how proud I was of her. She told me she remembers some of the drama from when Julia was in 5th grade and how she learned from that.  Life lessons learned! Makes me a happy Mama.

Friday, January 01, 2016